General | Registration | My Account | Bidding | Selling 

Getting Started

How do I register?

To register you need to go to the homepage and push the “register” button, which can be found between the “Browse” and “My Account” buttons.  It is now that you need to decide on your username.  This name will be visible on your listings, and can be name you like apart from inappropriate names such as names containing swear words.  You will also need to enter a password that you will remember.  Please keep this in a safe place, treat it like you would a pin number on a bank account and do not share your information with anybody else.  You will also be asked to enter other personal information, such as your name, address, phone number, email address.  You will see which details are mandatory as they have a “required” next to them.  Once you have completed your information, please push the “register” button, which you will find at the bottom of the page.  You will then be asked to verify your account.

What is verifying and why am I asked to do it?

You need to verify your account for security purposes.  We need to ensure that the email address given is correct.  If it were not, you would not be informed when somebody was to purchase your goods.  Once you have registered an email will be sent to your nominated account with a verification code.  You need to visit our homepage and at the top right push the “verify account” and enter your email address, password and the verification code supplied to you.  Push the verity button at the bottom of the page to complete verification.  You are now free to buy or sell on the site.

I haven’t received my verification email- what should I do?

Your verification email should arrive instantly after you have registered.  If it has not arrived, please check your junk email box, and if necessary set the email address to safe to ensure future emails come into your safe box.  If you still have not received please email us at sales@equiauctions.co.uk

I am having problems verifying, what should I do?

Please ensure that you are entering your email address, and not your username.  Please cut and paste the verification email into the space provided, so that you are certain to get it right.  If this still does not work for you please contact us on auction@equiauctions.co.uk and we will advise further.  Please note that the maximum letters/numbers your password can be is 10, therefore if you entered your password as tackworld 2007, it would only accept the first 10.  When you return to verify your account or login at a later date you would need to enter tackworld2 as your password, as that is what would be on file.

 I have verified, know how do I sign in to Equiauctions?

On the top right hand side of the homepage you will see “Sign in”.  Please click there and you will be taken to a page where you are required to enter your username and password.  Then push the sign in button.

Selling

How do I list my items for sale?

Sign in to your account.  Push the “sell” button which is located between “Stores” and “My Account”.  The first choice you need to make is the category.  Choose the category most suited to your item by pushing the up and down arrows.  Depending on the category chosen, there may be sub-categories you also need to choose by following the prompts.   Now you need to select the type of sale.  When selling the 2 options are: 1) auction- whereby you put a reserve on the item and let members bid above that amount.  The highest bidder wins the auction.  2) Fixed sale price whereby you state the amount you require to sell the item.  Follow the prompts to enter information about your item, including, title, description, payment instructions, shipping cost and push next.  You now need to choose the listing duration (in days) and options to automatically re-list if your item does not sell.  You may choose whether you would like a hit counter on your listing, so you may see how many people have viewed your listing.  It is now that you can choose whether you would like to upgrade your listing.  There are options which have the costs next to them such as making your listing highlighted, enabling it to stand out.  It is not compulsory to upgrade.  Upload your image if you have one and push “confirm” at the bottom of the page. The next page will give you an overview of your listing.  Check all details are correct and push “post item”.  If the details are not correct and you need to adjust push the “back button.

How do I upload a photo to show in my listing?

Follow the instructions above to list your item.  After choosing any upgrade options you will see an option that says “upload base image”, push the “browse” button to browse through your computer to find the image you want.  Highlight the image you require and push “open”, whereby you will see that the image name is now showing in the upload box.  Continue with your listing, you will see on the next page that your chosen image now appears.  If your image is to large it may not upload.

How many listings am I allowed with each listing?

6 images are free with your listing. Additional images are charged at .1p each.

How long will my listing show for?

You may select either 7, 10, 21, or 30 days for your listing to run for during the listing process.

What if I want to advertise my listing elsewhere as well as Equiauctions?

You are permitted to advertise your listing elsewhere, as long as that is noted in your listing.  e.g.  I have reserve the right to end this listing early as it is also advertised elsewhere

My listing is on “Auto Relist”- Im concerned that it will re-list after it has sold.

Rest assured that it will only re-list if the item has been unsuccessful (not sold) by selecting this free option, it saves time by re-listing the item, and keeping it on the market if it doesn’t sell the first time.

What is the difference between selling at auction and a fixed price option?

When you choose the action option, you must specify a starting price that you want the bidding to start from.  You also have the option to state a reserve price.  A reserve price is the amount that the bidding must reach before you are willing to sell the item.  An auction is where the members bid against one another to increase the price that the goods sell for.

A fixed price sale is a buy now price.  You state the price that you require for the item and the members can buy at any time, without having to wait or he action to finish.

How and when should I pay my fees on Equiauctions?

At the beginning of the month you will receive an email invoice outlining your fees (if you should have any!) over the previous month.  These fees must be paid within 7 days via bank deposit, Paypal or credit card.  Further details on how to pay are contained within your invoice

I cannot see my listing?

Search in the category that you chose for your item.  If you cannot see the listing, please then go to your account area.  You will find that area at the top of the page where it says “my account” on the right hand of that page your will see a sub-heading called listings.  Within that column click on the “active”, all of your listings that are currently live on the site will be listed there.  If it is not listed there has been an error posting your item.  The most common reason why an ad will not show is that the ad has not only been confirmed, but not posted.  Please re-list and follow the process to the end ensuring that you push the post button.  If you are still having problems, please email auction@equiauctions.co.uk

I have been asked a question regarding my listing, where do I reply to the question?

You will receive an email stating that you have received a question with a link to the page that it is on.  You will need to login before you are able to answer that question.  Push the login link on the top of the homepage and then re-visit the page where the question is (an easy way to do this is by entering the listing number into the search box on the left hand side of the homepage, selecting the  “lisitng #” and push “go”  Once logged in and on the right page you will see a box in which to type your answer toward the bottom of the page. And push reply.  The answer will be emailed directly to the asker of the question, you will also get a choice as to whether you wish the question and answer to be displayed on the page for others to view, or removed.

I forgot to tell the prospective buyer something in the question that I have answered, how do I re-reply?

Login, and visit the page that the question was on, and push “contact this user again” This shows where the reply form initially was when answering the initial question.

I wish to change some details on my listing, how can I do that?

Login in to your account, and visit the page of your listing.  At the top of the page it will state that this is your listing.  push the “edit your listing” link and adjust the details you wish.

I want to start a home business selling on Equiauctions, do I need to be VAT registered?

We do not require you to have an VAT number.  However that is something that you may want to ask your accountant as individual circumstances differ.

Do I need to have a Storefront on Equiauctions?

No, however if you have multiple listings it is recommended.  Having a Storefront assists potential customers to find all of your items in the one place.  There are also additional benefits such as displaying your logo and additional information about you or your Store.  Consider a Store if you have one or more of the following:

· Have an independent website.

· List multiple of the same item

· Produces personalised products.

· Manufactures goods- or have the goods manufactured

· Selling Business opportunities

How much does a Storefront cost?

A monthly fee of £7.50  You may be eligible for discounts, please contact us at sales@equiauctions.co.uk You may close your Store at any time.

How do I set up a store?

Sign in and go to “my account” > Account> Storefront.  Click on create storefront and follow the prompts.  Your store will show randomly on the “Stores” page with a detailed description.  All of your items will be listed on your own page.  For more details on Stores, visit the Stores found at the top of the homepage.

You advertise on the site that the listings are free, why then will it cost me money?

Yes, that is correct.  To advertise/sell your items is free. However there are additional options available to promote your items i.e. highlighted listings, homepage featured etc, for these is a small fee, however you are under no obligation to purchase these features. Click here to see our enhancement fees  

Great, I have made a sale, what do I do now?

Congratulations, sign in and visit the “my account” page.  On the left hand side of the page click on successful which you will find under Listings.  Under the item sold you will see “contact buyer”   clicking there it will bring up an email template for you to send an email to the buyer.  You will need to outline your payment options so the buyer has them.  Under or privacy policy, we do not offer personal information about you to your buyer.

Other buttons to click would be “mark as paid” when you have received the funds from the buyer, and “mark as sent” once you have posted the item to the new owner.

The buyer never paid me for the item they bought, now I have fees, what can I do?

Please always make sure that you inform us of a non-paying buyer, as well as leaving appropriate feedback so others are aware.  You may apply for a credit on your fees by emailing us at info@equiauctions.co.uk

I use turbo listing software on other Auction sites, am I able to use it on Equiauctions?

We are currently in the testing phase of such software. 

How can I check what I have sold?

Sign in and visit the “my account” page.  On the left hand side you under listings, click on “successful” and there will be a page of all the listings that have sold

What happens if I don’t hear back from the buyer that has purchased my item?

We recommend that you include selling terms within your listing.  For example you could state:  “All payments must be received within 5 days of the auction finishing, or negative feedback will be given and the item re-listed.”

If however you do not have trading terms, we ask that you wait 7 days before making contact with us.  Please email details, including the item number the user name and the date of the sale to the action of bidding without buying may incur penalty for the buyers account, which could include suspension from Equiauctions.

Will the buyer automatically be informed of my name and bank account details?

No, we never offer any details about you unless fraudulent activity is suspected.  We leave such personal information for you to exchange with your buyers.

Can I end my listing early?

Yes you can.  Sign into your account and go to the “my account page”.  Click on your active listings and then the individual listing you want to end early.  There you will see an option to end the auction early.

How do I pay for my success fees when my items sell?

It is only necessary to pay your Equiauctions fees once a month.  At the beginning of each month you will receive an invoice from Equiauctions, outlining the fees from the previous month.  These must be paid within 7 days.  Payment options are credit card, PayPal or direct deposit into our account

How do I relist an item that didn’t sell the first time?

To relist your item, login to your account and then go to the “My Account” page.  Under “listings” choose “unsuccessful”.  Tick the checkbox next to the listing you wish to relist and then push “list similar”  Follow the prompts  and remember to push “Review and Submit Listing- Post Changes” for it to be live on the site.

Buying

I have won an auction, how do I pay for the item?

In the email informing you of your win, you will find the email address of the seller.  Please contact them direct for their preferred payment details.  Equiauctions does not hold payment details of our Members. For piece of mind you can pay by paypal.



       

Am I able to retract a bid that I have previously made?

There are some circumstances where it may be possible to retract a bid.  They are:

(a)     Where the items description has changed significantly since you placed your bid.  Should this happen please send details to urgent@equiauctions.co.uk

(b)     At the sellers discretion.  You may contact the seller directly and ask permission to retract your bid.

(c)     It is not possible to retract a bid during the last 6 hours of an auction

I have paid for an item I have won, and I have not heard back from the seller since.  What should I do?

We take fraudulent activity very seriously.  If you do not hear back from the seller within 7 days of paying for the item, please email the details of the sale including, username, item number, date of sale, amount and method paid.  We may suspend their account pending investigation.  We contact the seller on your behalf, and may offer their details for you to make additional contact.  Should the dispute not be resolved, permanent suspension as well as a fraud report will be forwarded to the police, online auction fraud department for an official investigation.

How can I see what I have bought?

Sign in and visit the “my account” page.  On the left hand side you under bidding, click on “won” and there will be a page of all the listings that you have won.

How can I ask a seller a question regarding an item?

On each listing you will see “ask the seller a question” click there to send an email to the buyer.  The question will also be posted at the bottom of the listing. you must be logged in to ask a question.

What is feedback, what does it mean and how do I leave it?

After each transaction, both the buyer and seller have the opportunity to leave feedback on one another.  It is recommended that you leave feedback on your experience, as this is used as a guide for other members.  You should think twice about dealing with a member that has negative feedback.  Feedback is displayed in each listing after the username in brackets.  It will look like this (5) you are able to click on the number to view specific details of the feedback.  To view your own feedback go to my account> feedback> my feedback.   After you have completed your transaction, as a buyer you will find the place to leave feedback under my account> bidding> won.  As the seller you will find the feedback section in my account> listings> successful.  Choose the item in question and push the leave feedback button.  Feedback can be mutually removed if agreed on by both parties.

How do I search for a specific item?

At the top left hand side of the homepage you will find the search button.  Enter what you are looking for and push search.

I have received the item that I bought and it is not what I expected, can I get my money back?

Because Equiauctions does not own any of the items, we cannot issue any refunds.  Please check the individual listing, some items may come with a money back guarantee, others with warranty from the manufacturer. If you have paid via paypal they do offer  seller protection, so contact them for further information.

Security

Is my personal information safe?

Yes, we never give out information about you to other companies or third parties.  The exception to this rule is if you do not follow our policies and procedures and fraudulent activity has occurred. We then have the right to offer your personal details to either the authorities or members who are involved in the dispute.  The information gathered is kept securely by Equiauctions.

How can I be sure that an email I have received is from Equiauctions?

If you are unsure if an email has come from Equiauctions.co.uk, please forward it to us immediately at urgent@equiauctions.co.uk  As a general rule, we will never ask you to enter any personal information, like your username, password, or credit card details.  When we send you an email we will always refer to you by your name, spoof emails are generally addressed something like “Dear Member” Never sign into your account via an email, always do so from the homepage of Equiauctions.